Podcast with Paul Kearney Re Links Between Rapid, Mass Engagement and the Cathedral Model to Quality

Much has been written about the leverage between the Rapid Mass Engagement (RME) process, the leadership system designed to support it (the Cathedral Model) and Continuous Improvement. Paul Kearney is a senior Quality Manager who has taken the experience of this at Boston Scientific and leveraged further with Human Factors/Human Error applications in Quality. The implementation of the RME at Boston Scientific answered the question ‘would RME produce the same results in large (3.200 employees) sites as on smaller one’ (the largest previously was 650 employees at the Shingo Prize winning Depuy site). Since then Seagate (1,300 employees) has reinforced the Boston experience re scale. Human error analysis is part of BOTH the behavioural anticipation aspect of the leadership training and the move from ‘find and fix’ to ‘predict and prevent’ in the application of Continuous Improvement. The podcast follows:

https://soundcloud.com/user-289073087/accelerating-operational-excellence-rapid-mass-engagement

Frank Devine13 January 2020